Shipping costs
- Spain (mainland and Balearic Islands): €3.95. Free over €39.
- Rest of the EU (France, Belgium, Italy, Portugal, Germany, Austria, the Netherlands, Ireland): €4.95. Free over €49.
For now we do not ship to the Canary Islands, Ceuta, Melilla or outside these countries.
Delivery times (working days)
Each product page shows where it ships from. Total delivery time depends on the warehouse and the destination country:
- Products shipped from Spain: 2-5 days to Spain; 3-10 days to the rest of the EU.
- Products shipped from another EU warehouse: 3-8 days.
- Products shipped from outside the EU: 5-14 days. Prices already include VAT and import costs: nothing to pay on delivery.
- Custom portraits: 1-2 days for the illustration and your approval + 2-5 days of production + transit.
If an order contains products from several warehouses, it may arrive in separate parcels at no extra cost.
Christmas cut-off dates (approximate)
- Custom portraits: by 10 December.
- Products from outside the EU: by 5 December.
- Products from Spain: by 18 December.
Tracking
When your order ships, we email you the tracking number. If anything is delayed, write to us at mteno10@gmail.com.